Privacy Policy

Introduction

ProTracs Limited ("we," "us," or "our") operates https://protracs.io and provides IoT tracking and monitoring solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to ensuring that your privacy is protected in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Company name and business information
• Billing and payment information
• Communication preferences

1.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our website
• Referring website addresses

1.3 IoT and Tracking Data

When you use our tracking and monitoring services:

• GPS location data
• Sensor readings (temperature, humidity, shock, etc.)
• Device telemetry and performance metrics
• Asset and fleet information

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our IoT tracking and monitoring services
• Processing orders and managing customer accounts
• Sending service updates, security alerts, and support messages
• Responding to inquiries and providing customer support
• Analyzing usage patterns to improve our services
• Complying with legal obligations and enforcing our terms
• Sending marketing communications (with your consent)

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contractual necessity: To fulfill our service obligations to you
• Legitimate interests: To improve our services and business operations
• Legal compliance: To meet regulatory and legal requirements
• Consent: For marketing communications and cookies (where required)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Cloud hosting, payment processing, and technical support partners
• Legal authorities: When required by law or to protect our rights
• Business transfers: In the event of a merger, acquisition, or asset sale

All third-party service providers are required to maintain appropriate security measures and process your data only as instructed by us.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• AES-256 encryption for data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. IoT tracking data is typically retained for the duration of your service agreement plus any legally required retention period.

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at hello@protracs.io.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in compliance with GDPR.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: